At Sell More Wraps, we are committed to providing high-quality services and ensuring that our clients receive the best possible results from our offerings. This fulfillment policy outlines how our services are delivered and what you can expect when purchasing from us.
Digital Services
• All services, such as marketing campaigns, lead generation, and appointment setting, are delivered digitally.
• Upon purchasing a service, you will receive an email confirmation outlining the scope of services, timeline, and any additional steps required from your end.
• Delivery timelines vary depending on the service purchased. Typical delivery times are as follows:
- Turbo Track Pro: Initial strategy meeting within 7 business days of purchase, with services initiated immediately after.
- Facebook/Google Ads: Campaign setup within 5 business days, with ongoing management as per the agreed schedule.
Onboarding Process
• For services that require onboarding (such as Turbo Track Pro), we will begin the process immediately after your purchase. You will be assigned a dedicated account manager who will guide you through the steps and ensure that all necessary materials and information are collected to start your service.
• Onboarding typically takes between 3-5 business days, depending on the service complexity and your responsiveness.
Project Updates
• We provide regular updates throughout the delivery of our services, with weekly check-ins and reporting for active campaigns.
• You can expect full transparency and timely communication from our team to ensure you stay informed about your project's progress.
Completion and Handover
• Once the service or project is complete, we will provide all necessary reports and documentation. For ongoing services like lead generation, we continue to monitor and adjust based on performance.
• If any final adjustments or revisions are needed, we will work with you to ensure satisfaction within the scope of the purchased service.
If you need to make any changes to your order or the scope of services after the purchase, please contact us at (321) 541-4863 or [email protected] within 48 hours. We will do our best to accommodate reasonable changes based on your needs.
Due to the nature of our services, refunds and cancellations are handled on a case-by-case basis. Please refer to our Refund Policy for more information.
For any questions regarding the fulfillment of your order or to inquire about the progress of your services, please contact us at (321) 541-4863 or [email protected]
We value transparency and customer satisfaction. You are entitled to a refund under the following conditions:
• Accidental Charges: If you are accidentally charged for a service you did not request or for an incorrect amount, you will be eligible for a full refund of the disputed amount. Please contact us immediately upon noticing the discrepancy.
• Service Cancellation: If you decide to cancel a service within the contractually defined time period, you are eligible for a refund in accordance with the terms stated in your contract. Any refunds will be prorated based on the services rendered up until the cancellation date.
Refunds will be processed within 10 business days after approval. All refunds will be issued back to the original payment method unless otherwise agreed upon.
If you believe you are eligible for a refund, please follow these steps:
• Contact our customer support team at (321) 541-4863 or [email protected]
• Provide your account details, the nature of the issue, and any supporting documentation.
Our team will review your request and notify you of the decision within 10 business days.
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